1. Introduction

CityDrive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car rental services, website, and mobile applications.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined here.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a reservation
• Contact our customer service
• Participate in promotions or surveys

This information may include:

• Name, email address, phone number
• Driver's license information
• Payment information (credit card details)
• Date of birth
• Address and contact details

Automatically Collected Information

When you use our services, we may automatically collect:

• IP address and browser type
• Device information
• Usage data and browsing patterns
• Location data (with your consent)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing your car rental reservations
• Providing customer support
• Improving our services and user experience
• Sending promotional communications (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you.
• Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain exceptions.
• Opt-out: You can opt-out of marketing communications at any time.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Provide personalized content
• Analyze website traffic

You can control cookie settings through your browser. However, disabling cookies may limit your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Address: G/F, 188 Electric Road, Tin Hau
• Email: [email protected]
• Phone: +852 1234 5678

1. Agreement to Terms

By accessing or using CityDrive's car rental services, website, or mobile applications (collectively, the "Services"), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our Services.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age
• Possess a valid driver's license
• Have a valid credit card in your name
• Meet our driving record requirements

We reserve the right to verify your eligibility and deny service at our discretion.

3. Rental Agreement

When you rent a vehicle from CityDrive, you enter into a rental agreement that includes:

• These Terms & Conditions
• The specific rental terms provided at the time of reservation
• Any additional terms communicated during the rental process

The rental period begins at the date and time specified in your reservation and continues until the vehicle is returned to our designated location.

4. Reservations and Payments

Reservations

You can make reservations through our website, mobile app, or by contacting our customer service. All reservations are subject to vehicle availability.

Payment

We accept major credit cards and other payment methods as indicated during the booking process. You agree to pay:

• Rental fees for the entire rental period
• Any applicable taxes and surcharges
• Additional charges for optional services
• Fees for damages, traffic violations, or other incidents

Cancellation Policy

Cancellation policies vary based on the type of reservation:

• Standard Reservations: Free cancellation up to 24 hours before pickup time
• Special Offers: May have different cancellation terms as specified
• No-shows: Will be charged for the first day of the reservation

5. Vehicle Use and Restrictions

Authorized Drivers

Only drivers listed on the rental agreement are authorized to operate the vehicle. Additional drivers may be added for an extra fee, subject to the same eligibility requirements.

Prohibited Uses

You may not use the vehicle for:

• Illegal activities
• Racing or speed contests
• Transporting hazardous materials
• Towing or pushing other vehicles
• Driving under the influence of alcohol or drugs
• Off-road driving
• Transporting more passengers than the vehicle's capacity

Geographical Restrictions

Vehicles may not be taken outside designated geographical areas without prior written permission. Additional fees and restrictions may apply for cross-border travel.

6. Insurance and Protection

Basic Coverage

All rentals include basic third-party liability insurance as required by law. Additional protection options are available for purchase.

Damage Responsibility

You are responsible for any damage to the vehicle during the rental period, regardless of fault, unless you purchase additional protection.

Your Insurance

Your personal auto insurance may provide coverage for rental vehicles. We recommend contacting your insurance provider to understand your coverage.

7. Fuel Policy

Our standard fuel policy is "full-to-full":

• The vehicle will be provided with a full tank of fuel
• You must return the vehicle with a full tank
• If returned without a full tank, we will refuel at a higher rate plus a service fee

Alternative fuel options may be available for specific rental types.

8. Vehicle Return

Return Location and Time

Vehicles must be returned to the designated location specified in your rental agreement. A grace period of 29 minutes is provided for late returns. Returns beyond this grace period may incur additional charges.

Vehicle Condition

The vehicle must be returned in the same condition as when rented, excluding normal wear and tear. You are responsible for:

• Cleaning fees for excessively dirty vehicles
• Damage to the interior or exterior
• Missing equipment or accessories

9. Traffic Violations and Tolls

You are responsible for all traffic violations, parking tickets, and toll charges incurred during the rental period. We may charge an administrative fee for processing these violations.

10. Breakdowns and Accidents

Breakdowns

In case of mechanical failure, contact our 24/7 roadside assistance immediately. Do not attempt to repair the vehicle yourself unless authorized.

Accidents

In case of an accident:

• Ensure everyone's safety and seek medical attention if needed
• Contact local authorities to file a police report
• Contact CityDrive immediately
• Exchange information with other parties involved
• Take photos of the scene and damage

11. Loyalty Program

CityDrive may offer a loyalty program with terms and conditions specified separately. We reserve the right to modify or terminate the loyalty program at any time.

12. Intellectual Property

All content on our website and mobile applications, including text, graphics, logos, and software, is the property of CityDrive and protected by intellectual property laws. You may not use our content without prior written permission.

13. Limitation of Liability

To the extent permitted by law, CityDrive's liability for any claim arising from your use of our Services is limited to the rental charges paid by you. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of personal property left in the vehicle
• Business interruptions or lost profits

14. Termination

We may terminate your access to our Services at any time for violation of these Terms & Conditions or for any other reason at our discretion.

15. Governing Law

These Terms & Conditions are governed by the laws of Hong Kong. Any disputes shall be resolved in the courts of Hong Kong.

16. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Continued use of our Services after changes constitutes acceptance of the modified terms.

17. Contact Information

For questions about these Terms & Conditions, please contact us:

• Address: G/F, 188 Electric Road, Tin Hau
• Email: [email protected]
• Phone: +852 1234 5678